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Terms & Conditions

1. Subject

1.1 These general terms and conditions (GTC) define the legal framework terms of business between the seller and the buyer (also referred to as a consumer or customer, a natural or legal person who purchases products or uses services for a purpose other than for doing business with these products or services , or such a person who is about to make a purchase.). Deliveries, fulfillment and offers by Living Fantasy s.r.o. (hereinafter referred to as the selling legal entity - an entrepreneur or legal entity with which the consumer will conclude a contract in the event of a purchase (order) - a so-called "distance contract".
Business means electronic business, operated by a supplier and represented by a set of websites and electronic business applications on a certain internet domain.), are carried out on the basis of these General Terms and Conditions and legal regulations of the Czech Republic, and apply to future business relationships even if they have not been agreed upon. Arrangements different from these from these GTC are valid only if they are confirmed in writing and agreed to by the seller.
1.2 By placing an order, the customer confirms his agreement with the terms and conditions and the complaint procedure of our electronic store.
1.3 The order is placed by an electronics customer using an online electronic store. Orders are accepted by the buyer only when the buyer's full delivery address is provided. A P.O. is not considered a delivery address. Boxes. After sending the order, an automatic confirmation of receipt of the order containing a list of the ordered goods will be sent to the buyer's email address.
1.4 The seller reserves the right to request payment in advance or to refuse an order to a customer who has not taken the ordered goods in the past.

2. Supplier information

The consumer must have the opportunity at any time (before starting to make a purchase, during the purchase and after concluding the contract) to get acquainted with information about the supplier, through an understandable link, visibly located on the front page of the store:
2.1. full business name of the supplier,
2.2. identification number (IČ) of the supplier and, if he is a value added tax (VAT) payer, also tax identification number (TIN). If the supplier is not registered for VAT, he is obliged to state this fact.
2.3. registered office of a legal entity or address of the place of business in the case of an entrepreneur - a natural person,
2.4. contact address or business address if the place of business does not coincide with the seat or place of business,
2.5. name and surname of the person responsible for the operation of the store (responsible manager) and e-mail address or similar contact,
2.6. contact information intended for communication with consumers, in particular a telephone number including the hours of operation during which the line can be used, and e-mail address(es) including the time limit the supplier reserves for answering e-mails after receiving them. If the supplier does not offer communication by telephone or e-mail to consumers, he must inform about this on the store's website,
2.7. bank account number, if money transfer to the account is allowed as a payment option.

3. Prices, delivery and shipping

3.1 The prices listed in our online store are understood to include VAT without shipping costs. The goods are transported at the expense of the ordering party. The carrier is responsible for damage during transportation. The seller warns the buyer that the carrier may consider the unreserved acceptance of a mechanically damaged shipment as confirmation of faultless delivery. If the shipment (package) shows signs of damage, it is the buyer's responsibility to open the shipment in the presence of the carrier and make sure that the goods have not been damaged. If the goods are damaged, the buyer can refuse to accept the shipment.
3.2 The seller reserves the right to correct any data in the offer in the event of a typo or erroneous information. It also reserves the right to change the price of the ordered goods, but the buyer must be informed of this change in advance, who must agree to it.
3.3 The usual delivery time is 2-30 days from ordering or after payment of the order. Goods listed as in stock are dispatched within 2 working days. Delay in delivery does not entitle the buyer to claims for damages. The given information about the expected delivery time is understood as informative and non-binding. Partial delivery of the ordered goods is permissible provided that the contrary has not been agreed in writing. Each partial delivery is considered a separate business case, which the seller can invoice separately.
3.4 In our offer you will also find pre-order items, which we offer due to a limited series and you have the opportunity to reserve a piece even before it arrives on the market. You can find more detailed information about pre-ordering for each product. After ordering the pre-order goods, we will contact you and inform you about the closer delivery date. Customers are reminded that this is purely a preliminary, non-binding date. The merchant is entitled to request a deposit for newly purchasing customers or for goods in a higher price range, as well as for customers with whom we register canceled pre-orders. If the deposit is not paid, the seller is entitled to cancel the order.
3.5 The stated prices of goods do not include the cost of transport. This is added to the total value of the order.

3.5 Transport within the EU

  • We export goods to most countries of the European Union. Shipping prices are calculated according to the total weight of the order, and in the case of pre-orders with different dates, shipping may be charged for each shipment. The customer can see the shipping price in the cart after placing the product.

For payment by transfer in EUR

  • Name of bank: Fio Bank
  • account number: 2202839380 / 2010
  • Iban: CZ84 2010 0000 0022 0283 9380
  • The order number must be included in the payment note
  • All fees associated with the bank transfer are paid by the customer!

3.6. The seller remains the owner of all goods delivered to the customer until the entire purchase price is paid.
3.7. The seller undertakes to package the goods before dispatch in such a way that they are sufficiently protected from damage during normal handling of the shipment.
3.8. On request, we send the tax document, warranty card, etc. within a week of receiving payment for the goods. Upon request, we will also issue tax documents at an earlier date.
3.9. On the day the goods are shipped, information about the shipment of the goods is sent to the specified email address, together with information about the possible cash on delivery amount. Within the next few minutes to hours, the shipment number and the contact of the carrier are sent via email.
3.10. For the Czech Republic, it is possible to get free shipping for purchases over 5,000 CZK (valid only for a single order placed and its first shipment in the case of products with different storage dates and not for several orders created by the customer whose total value would exceed 5,000 ,- and then he would like to connect them). Free shipping does not apply to oversized products, these selected products are marked in the description of the individual item.
3.11 We reserve the right not to send the ordered goods to customers who have not received the previously ordered goods, or to request payment of transport costs in advance.
3.12. The payment gateway is provided by ComGate Payments, a.s. Comgate payment methods are card payment and payment buttons. More information about payment by card and payment buttons can be found below in the links to payment gateway providers:

contact information for the company providing the payment gateway ComGate Payments, a.s. including a phone number and email address for any complaints or questions about payments:
ComGate Payments, a.s.
Gočárova třída 1754 / 48b, Hradec Králové
Phone: +420 228 224 267


JediSHOP e-shop owner
Living Fantasy s.r.o.
Chomutovská 1205
432 01 Kadaň
IČO: 07456875
DIČ: CZ07456875
Jsme plátci DPH

4. Information about the ordering process

The consumer must have the opportunity at any time (before starting to make a purchase, during the purchase and after the conclusion of the contract) to familiarize himself with the information on the method of execution of the order, in particular with the purchase order/business conditions, which must be clarified to the consumer:

4.1. possible methods of transporting goods and prices for such transport in CZK including VAT
4.2. possible methods of payment for the goods and the price in CZK charged by the supplier for the goods in the event that it is not part of the price indicated for shipping (e.g. advance payment), including VAT
4.3. other fees such as packaging fees,
4.4. in the event that different shipping/postage fees are charged, e.g. according to the amount of the total spend or the number of items purchased, a clear and comprehensible overview of these fees,
4.5. deadlines for delivery
4.6. deadline and method of taking over the tax document, warranty card, etc. by the consumer
4.7. information on the right to withdraw from the contract within 14 days of acceptance of performance for such goods, where this is permitted by law,
4.7. the procedure of the supplier in the event that he discovers that he is unable to deliver the goods or that he is able to deliver the order only partially,
4.8. the method and period of refund in case of withdrawal from the contract by the consumer or withdrawal from the contract after agreement with the supplier in the case mentioned above in circumstances where the consumer has already made the payment in advance.

5.Order process, Pre-orders

5.1. Before sending the order, the consumer must be able to view the list of goods (including their price) selected in the "shopping basket". Here or in the next step of the order creation process, he must also be informed about the method of delivery and payment (or the option to select and change these). Furthermore, he must be informed of the delivery charges, or other charges (e.g. packaging) for such a specific purchase.
5.2. The entire purchase process must be designed in such a way that the consumer knows, before the moment when he is asked to approve/send/confirm the order, how much the total price of the order will be, i.e. the goods including all other fees and VAT.

Cancellation of the order by the buyer:
5.3. The buyer has the right to cancel the order without giving a reason at any time before its binding confirmation by the seller by e-mail to the address In case of cancellation of a confirmed order, the buyer is obliged to compensate the seller for the damage caused by this action. This is the payment of damages in the event that demonstrable costs, such as unnecessary transport, etc., have already been incurred in connection with securing the goods. For failure to pick up the shipment, we charge all incurred costs (postage, packaging, etc.). At the same time, the buyer undertakes to pay the transport costs in the case of an undelivered shipment no later than 10 days after the shipment is returned by the carrier. In the event of non-payment, the seller is entitled to charge daily interest for late payment at the statutory rate.
5.4. Pre-order items are ordered in advance so that we can secure the desired items for the customer. In principle, it is not possible to deliver pre-ordered goods within 30 days (such products are pre-ordered even months or years in advance). By concluding a binding pre-order, the customer confirms acceptance of the delivery of the goods in a longer time period than 30 days, according to the preliminary stocking date (see the availability column for each pre-order product).
5.5 In the case of a combined order (i.e. pre-order and normally available goods), the available goods will be dispatched immediately after they are put into stock, so that there is no long-term blocking of the goods. The pre-ordered item will be sent immediately after it is in stock (an additional postage fee + any cash on delivery fee will be charged).
5.6. in case of repeated cancellation of orders by the customer, we reserve the right to cancel orders and request a deposit before confirming orders. Furthermore, we reserve the right not to accept orders from such a customer at all.
5.7. a deposit of 20% of the purchase price is required for selected items. The order is not accepted until the deposit is paid. The deposit must be paid no later than 5 days after receiving the payment details. This deposit is non-refundable in case of cancellation of the order by the customer and is used to pay the cancellation fee at the manufacturer or distribution. If the order is canceled by the manufacturer, the deposit is fully refundable. The deposit is not transferable to other orders.

6. Confirmation of the order by the supplier

6.1. After completing the order, the customer immediately receives a summary of the order (however, it is not an acceptance of the order by the seller). Within 24 hours, the customer will receive an order confirmation with a preliminary delivery date, if this does not happen, please contact us by email at
6.2. The supplier must confirm the placed order to the consumer.
6.3. The confirmation of the order, which the supplier communicates to the consumer (for example by electronic mail), must contain:

  • supplier identification
  • consumer identification
  • unique identification number of the order
  • date and time of placing the order name of the product, its ordered quantity, unit price of the product, total price of the product
  • the methods of transport and payment chosen by the consumer
  • the price of packaging, transport/delivery (incl. indication of type) or other charged fees
  • the total price of the order that the consumer will pay
  • information about the delivery period in which the goods will be ready for transport/sending

When changing the purchase order/business conditions, consumers must be able to access the business conditions that were valid at the time of their order.

7. Exchange, complaint or return of goods, copyright

7.1. Conditions for exchange of goods: If the buyer wishes, it is possible to exchange undamaged goods for other goods from the current offer. The exchange must be made within 14 days of receiving the goods (the day of receipt from the carrier is decisive). The goods must be completely intact, in the original intact packaging, well packed, capable of resale. When exchanging goods, we charge a shipping fee + delivery fee if the price of the replacement goods is higher. If the customer requests an exchange of goods of the same type (such as a different size of clothing), a shipping fee is charged for sending the exchanged goods as shipping costs and a delivery fee in case of cash on delivery payment.
7.2. Withdrawal from the contract, return of goods: The buyer has the right to withdraw from the contract within 14 days of receiving the goods. If the customer requests withdrawal from the contract, he is obliged to return undamaged goods within 14 days of receipt. The notice of withdrawal from the contract can be sent to the seller in electronic form, by letter, or attached directly to the returned goods. In this case, the buyer will send the returned goods at his own expense to the seller's address. The goods must be undamaged and show no signs of wear. For returned goods, the buyer will return an amount corresponding to the selling price of the goods and the shipping costs incurred by the customer to receive the shipment. The buyer returns the goods in the form of ordinary insured shipment without cash on delivery, the seller does not accept cash on delivery. The possibility of returning goods within 14 days does not apply to goods purchased with an VAT ID number!

Procedure for exchanging or returning goods:

1) after logging into your account, click on your username to open your account. Click here on "My claim".
2) Click on the "Add a complaint" link in the My Complaints section.
3) Here you select an item from the goods you ordered and confirm it with the red button
4) On the following page, you select the desired resolution method, fill in the reason for the complaint and you can upload photos of the damage to speed up the complaint.
5) Returning goods within the legal period and complaints must be sent to the address

Living Fantasy s.r.o.
Chomutovská 103
Klášterec nad Ohří

Alternatively, you can use the contract cancellation form.


7.3. Withdrawal from the contract is not possible in the following cases if:

  • on the supply of goods or services, the price of which depends on fluctuations in the financial market independently of the will of the entrepreneur and which may occur during the withdrawal period
  • on the delivery of alcoholic beverages, which can only be delivered after thirty days and whose price depends on fluctuations in the financial market independent of the entrepreneur's will
  • on the delivery of goods that have been modified according to the wishes of the consumer or for his person
  • on the delivery of perishable goods, as well as goods that have been irretrievably mixed with other goods after delivery
  • on repair or maintenance carried out at the place designated by the consumer at his request; however, this does not apply in the event of subsequent repairs other than requested or delivery of spare parts other than requested
  • on the delivery of goods in closed packaging, which the consumer has removed from the packaging and for hygienic reasons it is not possible to return it
  • about the delivery of an audio or video recording or a computer program, trading cards and figures with a random (secret) selection (so-called mystery boxes, etc.), if the original packaging has been broken
  • about the delivery of newspapers, periodicals or magazines
  • on accommodation, transport, catering or use of free time, if the entrepreneur provides these services within the specified period
  • concluded on the basis of a public auction in accordance with the law regulating public auctions
  • about the delivery of digital content, if it was not delivered on a physical medium and was delivered with the prior express consent of the consumer before the expiration of the withdrawal period and the entrepreneur informed the consumer before concluding the contract that in such a case he does not have the right to withdraw from the contract

7.4. In order to meet the deadline, it is decisive when the withdrawal from the contract is sent. The withdrawal period is thus considered to have been observed if the consumer sends the entrepreneur a notice that he is withdrawing from the contract during it. The period for withdrawing from the contract lasts 14 calendar days, not working days, and begins on the following calendar day after the consumer has received the goods. In this case, you need to hand over the purchased goods to us as soon as possible after sending the withdrawal. The customer does not have the right to be reimbursed for the necessary costs associated with transporting the goods to the seller.
7.5. The customer is obliged to check the received goods immediately after taking them over and to inform about any deficiencies or possible defects of the goods to email within 48 hours of receipt at the latest. Failure to comply with this obligation will not be taken into account for later complaints.
7.6. Buyer information must be included with returned goods. The buyer is obliged to pack the returned goods in the original packaging if possible. If this is not possible, then the goods must be packed in such a way that they are sufficiently protected against damage during transport. The buyer is responsible for any damage to goods caused during transport due to incorrect packaging.
7.7. The seller issues a corrected tax document, which he sends to the customer. The customer is obliged to check the document and confirm its receipt by signing. The corrected tax document signed in this way will be sent to the seller without delay either by post or scanned by email to Without this step it is not possible to send the money back.
7.8. The seller will transfer the money for the returned goods to the account without undue delay within 14 days of receiving the goods (this period may be extended if we do not receive a scanned or mailed, confirmed correction document in time).
7.9. The customer is obliged to take over the ordered goods, otherwise we will demand payment of the wasted postage
7.10. Shipments need to be opened with increased caution. Although we pack our shipments carefully to prevent damage in transit, please avoid using sharp or pointed objects when opening the shipment.
7.11. Ordered goods, or The created orders are binding and the customer is obliged to collect the goods if he does not cancel the order within the allowed period. If the 5% cancellation limit of all orders is exceeded, a NON-REFUNDABLE reservation deposit of 20% of the total price is required from the customer, which is then deducted from the total price when the goods are shipped. In case of cancellation of such an order by the customer, the customer will lose the deposit and it will be used to pay the cancellation fee at the manufacturers. In case of cancellation by the seller (e.g. due to the goods being sold out, the deposit is refundable). The deposit cannot be transferred to another order
7.12. The customer is obliged to report any defects to the goods immediately after discovering them. The warranty period is 2 years, for persons purchasing with an VAT ID number, the warranty period is 6 months.

Out-of-court settlement of a consumer dispute
7.13. Dear consumer, if you believe that we have harmed you or failed to live up to our obligations, write to our email address
7.14. If we fail to resolve the dispute directly, on the basis of Act No. 378/2015 amending Act No. 634/1992 Coll., on consumer protection, you also have the right to an out-of-court settlement of a consumer dispute.
7.15. The subject of out-of-court settlement of consumer disputes between a trader and a consumer is the Czech Trade Inspection or another entity authorized by the Ministry of Industry and Trade.
7.16. With the Czech Trade Inspection, the consumer has the option to submit a proposal via an online form, available on the website of the Czech Trade Inspection.
7.17. The consumer can submit a proposal to the Czech Trade Inspection or an authorized entity no later than 1 year from the day on which he exercised his right, which is the subject of the dispute, with the seller for the first time.
7.18. If the disputing parties are not satisfied with the quality of the out-of-court settlement of a consumer dispute and believe that the Rules for out-of-court settlement of consumer disputes were violated during the proceedings, they can file a complaint with the Ministry of Industry and Trade.
7.19. The costs associated with an out-of-court settlement are paid by the buyer.

8. Other arrangements

8.1. The buyer undertakes to check the goods immediately after receiving them, both in terms of quantity and quality. The customer shall write down any discovered damage and send it back to the seller together with the damaged goods, no later than 3 days after receiving the goods.
8.2. Slight variations in quality, appearance, design and color are acceptable for hand-crafted and painted products and are not considered a claimable defect. All published data about the products, such as dimensions, weights, design, etc., fulfill only an indicative or informative role and may differ slightly due to manual production.
8.3. All goods are guaranteed for 24 months, unless otherwise specified for the product. The warranty period starts when the buyer takes over the goods and is extended by the time during which the product was under warranty repair. In case of replacement, the warranty period is not extended. The warranty applies to malfunctions and defects arising during the warranty period due to a defect in the product (such as construction or materials used). The warranty does not cover normal wear and tear when used in accordance with the instructions for use. A shorter product life cannot be considered a defect. The customer pays for the transport of the claimed goods. In the case of sending a complaint, the buyer must attach his name, number or the date of dispatch of the order and a detailed description of the defect to the claimed goods.
8.4. The seller reserves the right to cancel the order or part of it for goods that are no longer manufactured or delivered. In the event that this situation occurs, the seller will immediately contact the buyer in order to agree on the next course of action. Furthermore, the buyer reserves the right to deliver an incomplete order, the increased shipping costs in these cases are covered by the seller.
8.5. The seller is not responsible for injury to the health of persons, or damage to property and goods, which will be caused by unprofessional handling or misuse of goods, or negligence. This does not affect the statutory regulations regarding consumer protection.
8.6. Personal data provided to the seller are stored and processed by the seller in accordance with Act No. 101/2000 Coll., on the protection of personal data. By providing his personal data, the customer consents to their processing and use in a lawful manner.
8.7. Contradiction with the purchase contract according to § 616 of the Civil Code: In the event that the item upon acceptance by the buyer does not comply with the purchase contract, the buyer has the right to have the seller restore the item to a condition corresponding to the purchase contract free of charge and without undue delay, as required the buyer either by replacing the item or repairing it; if such a procedure is not possible, the buyer can demand a reasonable discount on the price of the item or withdraw from the contract. This does not apply if the buyer knew about the violation of the purchase contract before taking over the item or caused the violation of the purchase contract himself. A discrepancy with the purchase contract that manifests itself within six months from the day of taking over the item is considered a discrepancy already existing at the time of its acceptance, unless this contradicts the nature of the item or unless the contrary is proven.
8.8. All content of the seller's website and other promotional or informational materials is subject to copyright protection in accordance with Act No. 121/2000 Coll. as amended. Copying such protected photos and accompanying texts for the purpose of further communicating them to the public is prohibited without the consent of the author.

9. Protection of personal data

9.1. Owner of the online store . company Living Fantasy s.r.o. is committed to respecting the privacy of all its customers.
9.2. In order to process our customers' orders and provide really high-quality services, we need to know some of your personal data. However, this data is very carefully protected against misuse. All personal data and records of our customers are protected in accordance with the valid laws of the Czech Republic on the protection of personal data, in particular according to Act No. 101/2000 Coll. on the protection of personal data. Personal data is not sold, transferred or otherwise
9.3. If the buyer is a natural person, they enter the following information when ordering: First and last name, full delivery address, e-mail address, telephone number. This information is necessary for the identification of the buyer and possible communication.
If the buyer is a legal entity, he also enters the following information: Company name, business ID number, VAT number. If the buyer is a natural person - an entrepreneur, he will also provide information about the place of business, entrepreneurial ID number and VAT number. These data make it possible to carry out the necessary accounting operations, to prepare a tax document usually required by both parties, or to identify the buyer's payment made by bank transfer.
9.4. All data about your previous purchases are stored in a secure database and are not provided to third parties. We collect this information to improve our services. None of this data is provided to other entities.
9.5. By using the online store, you agree to the collection and use of information about you and your purchases under the above conditions.
9.6. Each customer will be immediately removed from the database based on their request. The request must be communicated in writing to the e-mail address or to the address: Chomutovská 1205, 432 01 Kadaň

10. Change and Final Arrangement

10.1. If any provision of these General Terms and Conditions becomes ineffective, this does not affect the effectiveness of the other provisions. Instead of an ineffective provision, a legal provision is applied, which in its economic and legal essence is the closest to the wording of the ineffective provision.
10.2. If the relationship established by the purchase contract contains an international (foreign) element, then the parties agree that the relationship is governed by Czech law. This does not affect consumer rights arising from generally binding legal regulations.